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Terms Conditions That Govern Your boost888 Account

These terms set out the rules that apply when you open and use your boost888 account, including how wallet transactions via Touch 'n Go eWallet, Boost, and GrabPay are handled.

Account ownership rulesTouch 'n Go eWallet & Boost deposit termsWithdrawal verification processAccount suspension conditionsDispute and contact procedure

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TERMS CONTACT PATHS

How to Reach Us About These Terms

Live Chat Open the chat widget from any page on boost888. Our team can clarify specific clauses, walk through account restrictions, or help you raise a formal dispute under these terms.

Email Support Send a written query if you need a documented response about a term that affects your account. Useful for withdrawal disputes or formal requests for account history.

Account Help Centre Log in and navigate to the Help section for self-service answers on common terms questions — payment limits, identity checks, and account suspension triggers are all covered there.

What These Terms Cover and How They Apply

boost888 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account with boost888, you agree to be bound by these terms in full. Each account is personal — you may not share login credentials or operate an account on behalf of someone else. All financial activity on your account, whether that is a

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deposit via Touch 'n Go eWallet, a GrabPay transfer, or a Boost wallet top-up, is subject to the transaction rules described here. Withdrawals are processed only after identity verification is completed; we will ask you to confirm account ownership before any funds are released. These terms
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also cover how we handle disputes — if you believe a transaction was processed incorrectly, you must raise the matter through our support channel within fourteen days of the transaction date. We may amend these terms at any time; continued use of your account after an
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update is posted constitutes acceptance. Use of the platform is subject to local law, and access is available only where local law permits it.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

ACCOUNT CARE STANDARDS

How We Uphold Your Rights Under These Terms

We manage your account data and wallet activity with care. Account records — including all Touch 'n Go eWallet, GrabPay, and DuitNow transactions — are retained for the period required under applicable rules, and you may request a summary through the Help Centre at any time. Cookies on our platform are used only to maintain session integrity and improve navigation; you can manage cookie preferences from your browser settings. We do not share your personal account data with third parties outside of what is required to process your payments or comply with applicable law.

Data Retention

We keep your account records, transaction history, and identity documents for the period required by applicable rules. You can request a copy of your data through the Help Centre.

Cookie Practice

Session cookies keep your account active during a visit. Analytics cookies are used only to understand page performance — no personal financial data is passed through them.

Account Security

Each account is protected by a password and OTP verification. If you suspect unauthorised access, contact live chat immediately so we can place a temporary hold on the account.

Change Requests

To update registered email, phone, or linked wallet details — including your Boost or GrabPay account — submit a request via live chat with your identity document ready for verification.

Common Questions About Our Terms & Conditions

If something in these terms is unclear, the questions below cover the most common concerns we hear from members in Malaysia — from George Town to Ipoh and everywhere in between.

No. Each person may hold one account only. Duplicate accounts are a breach of these terms and may result in suspension of both accounts and forfeiture of any pending balance.

Contact our live chat team with your Touch 'n Go eWallet transaction reference. We will cross-check the payment record and credit your account or initiate a return within the timeframe our policy allows.

Raise a dispute through live chat or email within fourteen days of the transaction date. Include your account ID and the transaction amount so our team can investigate and respond formally.

We post updates to this page when terms change. Continuing to use your account after an update is treated as acceptance. We recommend checking this page periodically, especially before large transactions.

Only our internal team and the payment processors handling your Touch 'n Go eWallet, Boost, or GrabPay transactions can access your data, strictly for processing and compliance purposes.

Submit a closure request via live chat or email. We will process it in line with our retention policy — some records may be kept for the legally required period even after account closure.

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